Privacy Policy

Family Cleanout Junk Removal LLC ("Company," "we," "us," or "our") operates the website at https://www.familyjunkremovalcleanout.com and provides junk removal, estate cleanout, and related services throughout Norwich, Connecticut and Eastern Connecticut.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone or text, or request our services. Please read this policy carefully. By using our website or services, you agree to the practices described here.

If you have questions or concerns, contact us directly at info@familyjunkremovalcleanout.com or call (860) 237-2214.

We use the information we collect for the following purposes:

• check_circle Providing, scheduling, and fulfilling junk removal and cleanout services
• check_circle Responding to your inquiries, quote requests, and messages
• check_circle Processing payments and sending receipts or invoices
• check_circle Communicating job confirmations, scheduling updates, and follow-ups
• check_circle Improving our website performance and user experience
• check_circle Analyzing website traffic and service demand (aggregate, non-identifiable)
• check_circle Complying with applicable Connecticut and federal laws
• check_circle Preventing fraud, abuse, and unauthorized activity

We do not sell your personal information or use it for unsolicited marketing without your explicit consent.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

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  Service Providers: We may share information with trusted third-party vendors (such as payment processors, scheduling software, or communication platforms) who assist us in operating our business. These parties are required to keep your information confidential and use it only to perform services on our behalf.
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  Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of our company, employees, or customers.
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  Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via prominent notice on our website if such a transfer occurs.
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  With Your Consent: We may share your information for any other purpose with your explicit consent.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect certain website functionality. For more information about managing cookies, visit allaboutcookies.org.

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• check_circle Secure HTTPS encryption on our website
• check_circle Access controls limiting who can view customer information
• check_circle Use of reputable, PCI-compliant third-party payment processors — we do not store full credit card numbers
• check_circle Regular review of data collection and storage practices

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing services, resolving disputes, maintaining business records, and complying with legal obligations.

Customer service records and transaction information are typically retained for up to 7 years for business and tax compliance purposes under Connecticut and federal law.

You may request deletion of your personal information at any time (see Your Rights), subject to any legal retention requirements.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

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  Access: Request a copy of the personal information we hold about you.
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  Correction: Request correction of inaccurate or incomplete information.
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  Deletion: Request deletion of your personal information, subject to legal retention requirements.
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  Opt-Out of Marketing: Opt out of any marketing communications at any time by contacting us or using unsubscribe links where provided.
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  Data Portability: Request that we provide your information in a portable, machine-readable format where technically feasible.

To exercise any of these rights, contact us at info@familyjunkremovalcleanout.com or call (860) 237-2214. We will respond to your request within 30 days.

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, YouTube) and review platforms (Google, Yelp). These websites have their own privacy policies, which we encourage you to review.

We are not responsible for the privacy practices or content of third-party websites. Visiting those sites is at your own discretion.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child under 18 has provided us with personal information, please contact us immediately at info@familyjunkremovalcleanout.com and we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.